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Banking This Week
A quick roundup of news by country every two weeks:
• Weeks of August 30th 2010
• Weeks of August 16th 2010
• Weeks of August 2nd 2010

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Enabling Customer Service Improvement, Cost Cutting and Compliance for Financial Institutions

Asia’s developing retail banking landscape – Building sustainable customer relationships

Identifying anti-money laundering issues in Chinese banks

Payment management and cash management

CEO remuneration ranking- Compensation combat, combat compensation


 
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Issue 88
Journal subscribers, click here to download this issue to desktop.




, Issue 88
Journal subscribers, click here to download this issue to desktop.
Trendwatch - the Editorial
Picking up the pieces
Picking up the pieces

About the programme
The Excellence Programme  
Award Categories
The Advisory Council

About the scorecard
How we ranked the banks  
How we ranked the banks  

Overview
Testing times
The economic downturn is putting banks’ strategic and operational models under pressure
Testing times
The economic downturn is putting banks’ strategic and operational models under pressure
Change going forward
Change going forward

List of winners
Winners of The Excellence in Retail Financial Services Awards 2009
Winners of The Excellence in Retail Financial Services Awards 2009

Heads of retail financial services annual meeting
Leading through the storm
Retail bank heads met to discuss strategies for deposit gathering and building customer relationships
Leading through the storm
Retail bank heads met to discuss strategies for deposit gathering and building customer relationships

The excellence in retail financial services awards night
Recognising excellence
The region’s premier retail banking awards night rewarded individual and institutional achievements
Recognising excellence
The region’s premier retail banking awards night rewarded individual and institutional achievements

Retail banker of the year
New thinking  
Dr Ma Weihua, president and CEO, China Merchants Bank, explains the importance of retail banking to his organisation’s long-term success and tells how it has developed innovative products in its short history
New thinking  
Dr Ma Weihua, president and CEO, China Merchants Bank, explains the importance of retail banking to his organisation’s long-term success and tells how it has developed innovative products in its short history
Chinese bank CEO wins Retail Banker of the Year Award
Chinese bank CEO wins Retail Banker of the Year Award

Country reports
Country reports
- Australia - Bangladesh - Brunei - Kyrgyz Republic - China - Kuwait - Qatar - Saudi Arabia - United Arab Emirates - Hong Kong - India - Indonesia - Japan - Malaysia - Pakistan - Philippines - Singapore - South Korea - Sri Langka - Taiwan - Thailand - Vietnam
Country reports
- Australia - Bangladesh - Brunei - Kyrgyz Republic - China - Kuwait - Qatar - Saudi Arabia - United Arab Emirates - Hong Kong - India - Indonesia - Japan - Malaysia - Pakistan - Philippines - Singapore - South Korea - Sri Langka - Taiwan - Thailand - Vietnam

Product and process awards
Delivering success
Excellence in products and processes will be even more vital going forward
Delivering success
Excellence in products and processes will be even more vital going forward

Regional winners
Across the region
A whole new slate of winners emerges
Wells Fargo wins vote
Limited sub-prime damage has allowed it to prosper at the expense of its battered rivals

Sponsored Supplement
Branch Transformation
The Evolution of the Retail Delivery Channel
Branch Transformation
The Evolution of the Retail Delivery Channel

Co-published articles
Professionalism and prudence
In volatile market conditions, Hong Kong’s Hang Seng Bank has enhanced its product offerings, delivery channels and brand
Professionalism and prudence
In volatile market conditions, Hong Kong’s Hang Seng Bank has enhanced its product offerings, delivery channels and brand
Online, mobile and beyond: transforming customer service in a multi-channel world
Consumers desire a consistent experience across all channels
Online, mobile and beyond: transforming customer service in a multi-channel world
Consumers desire a consistent experience across all channels
Focusing on quality
Taiwan’s Cathay United Bank has improved its segmentation of customers and made its channels more effective
Focusing on quality
Taiwan’s Cathay United Bank has improved its segmentation of customers and made its channels more effective
Public Bank sweeps four awards, including Best Retail Bank in Asia
Public Bank, one of the most consistent winners in the Excellence in Retail Financial Services programme, has always been primarily a retail bank
Public Bank sweeps four awards, including Best Retail Bank in Asia
Public Bank, one of the most consistent winners in the Excellence in Retail Financial Services programme, has always been primarily a retail bank
CIMB Bank Wins Award for Branch Innovations
CIMB’s branch transformation provides a win-win for both bank and customers
CIMB Bank Wins Award for Branch Innovations
CIMB’s branch transformation provides a win-win for both bank and customers
A pioneering proposition
AsiaUniversalBank is creating a first-of-its-kind retail offering in the Kyrgyz Republic
A pioneering proposition
AsiaUniversalBank is creating a first-of-its-kind retail offering in the Kyrgyz Republic

The Final Word
Friends, not food
Friends, not food

E-Edition
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Quick Poll
The European Central Bank is likely to shelve its exit strategy for emergency bank support by extending unlimited liquidity provisions into a third year at its meeting on Thursday. What do you think the reasons for this move would be?

Clearly its banks are weaker than their “stress tests” implied    
With their exports over-priced, EU economies have no engines for growth    
The economic bloc is badly hindered by its weakest members    
A major global downturn is on its way    


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Research Reports
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